VoIP 9-1-1 service has certain limitations relative to enhanced 9-1-1 service that is available on most traditional telephone service. These limitations apply to Carrier VoIP based services such as IP Trunking and VoIP Access as well.

All 9-1-1 emergency calls that are made via Canadavoip’s VoIP services will be routed to an operator. If you are using Canadavoip’s VoIP services to make a 9-1-1 emergency call, you must verbally provide the operator with your location, so that the operator can route the call to the appropriate 9-1-1 response centre.

This is necessary due to the manner in which IP Centrex service operates. Your IP Centrex 9-1-1 emergency call will not automatically be routed to a 9-1-1 response centre, nor will your location information and phone number automatically be delivered to a 9-1-1 response centre.

You should be aware that 9-1-1 emergency calls that are made using Canadavoip’s VoIP services will take longer to be connected to the correct 9-1-1 response centre than calls made using a traditional wire line telephone. As well, the operation of Canadavoip’s VoIP services are subject to the availability of your network, which may be affected by power outages or other interruptions. If you make a remote VoIP based 9-1-1 emergency call (i.e. a call made from outside your local area network) from outside Canada or from a location within Canada that is not served by 9-1-1, the operator will not be able to complete this 9-1-1 emergency call.

For these reasons, it is advisable to use a traditional wire line telephone for 9-1-1 emergency calls whenever possible.

You also should be aware that it is the obligation of the subscriber to Canadavoip’s VoIP services to inform all users and potential users of these services about the nature and limitations of these services for the purpose of 9-1-1 emergency calls, as described above.

Canadavoip’s will not be responsible or liable for any damages, costs, claims, losses or expenses (including, without limitation, any indirect, special, consequential, incidental, economic or punitive damages) that arise from, or are due to, any omissions, interruptions, delays, errors or defects in transmission of any 9-1-1 emergency call that is made using Canadavoip’s VoIP services.

If you have further questions relating to this service please contact your Account Representative.